Message Received: From GEO to Leaks: Who’s Telling Your Story?

Published: February 26, 2026

February ends the way it started, reminding us that who tells the story shapes it. Black History Month exists because Black Americans fought to have their history recorded accurately.

That fight is not over. It has simply moved to new terrain. This edition explores who is shaping your narrative before you even realize it.

Let’s get into it.

Don’t Let AI Define Your Story

Policymakers, journalists, stakeholders, and everyday people are increasingly turning to AI tools like ChatGPT and Claude to get quick briefings on organizations and issues.

That means AI is now shaping first impressions before you ever get a chance to make one. If your messaging is scattered, hidden, or inconsistent, AI will fill in the gaps, often with someone else's framing. Third-party sources like media coverage and partner commentary help reinforce your narrative for AI tools, not just human audiences.

What it means for communicators:

  • Pick the issues you want to be known for and publish clear, direct content around them. AI can't surface a position you haven't stated plainly.
  • Publish content that directly answers the questions your stakeholders are already asking. If you haven't answered them, someone else has.

This is something we've invested in directly. Bryson Gillette now has proprietary tools to evaluate how your organization appears in AI-generated summaries and a clear-eyed view of what you can do to change it. Reach out if you want to take a look.

When Your Internal Memo Becomes the Story

Ring spent weeks publicly positioning its Search Party feature as a wholesome lost-dog finder, complete with a Super Bowl ad. Internally, founder Jamie Siminoff was telling employees something different: that Search Party would eventually help "zero out crime in neighborhoods."

When that email leaked, the gap between the two stories became the headline. The communications lesson isn't just that internal emails can go public. It's that when your private ambitions and your public narrative don't match, a leak doesn't create the crisis, it just reveals one that was already there.

What this means for communicators:

  • Write internal communications as if your most skeptical stakeholder will read them. Not because leaks are inevitable, but because the gap between how you talk internally and externally is often where your real risk lies.
  • If your product or organization is capable of more than you're publicly saying, get ahead of it. Proactive disclosure on your own terms beats a leaked email on someone else's.
  • "Safety" and "surveillance" are not opposites in the public mind. If your work touches either, your narrative needs to account for how critics will frame it, before launch, not after.

Bryson Gillette Named Finalist at Reed Awards

We're thrilled to share that Bryson Gillette has been named a Reed Award finalist in multiple categories! Our work with Detroit Next on Mary Sheffield's historic campaign to become Detroit's first female mayor earned a nomination for Best Online Creative in the Regional–Midwest, Southwest, & West category.

We're proud to be recognized alongside the other outstanding nominees. Congratulations to all.

What We’re Working OnA few places we’ve been showing up lately — from wildfire recovery in Altadena to the State of the Union on NOTUS:

ABC 7: “California Law Protects Outreach Workers Helping People Experiencing Homelessness”

Candid: “Learning from Black women-led and community-centered funding”

CBS News: “Altadena Martial Arts Studio Rebuilds After Wildfire”

LA Daily News: “Hope, The Mission, and Bass Shine LA Team Up to Improve Neighborhoods”

NOTUS: “How should President Trump open his State of the Union? Nine (realistic and not-so-realistic) ideas”

A Little Monkey, a Big Friendship

In case you’re exhausted by this week’s news (who isn’t?), this baby monkey protecting his beloved plush toy is the only content that matters this week.

Until Next Time

We’ll keep sharing what matters and what inspires us. Let us know your thoughts, and thanks for being part of our community.

—Bryson Gillette