Message Received: AI Friends, CEO Fails, and Gen Alpha’s Obsessions

Published: September 17, 2025

On this day, in 1787, a group of very patient folks in powdered wigs gathered in Philadelphia and signed the U.S. Constitution. That four-page masterpiece has been expertly juggling chaos, compromise, and the occasional filibuster for over two centuries now.

This newsletter, on the other hand, was drafted much faster, with fewer wigs, and a lot more personality. We don’t know for sure, but we think if our Founding Fathers read our hot takes, they’d probably write an amendment to make sure we keep them coming.

When AI Gets Personal

OpenAI and Anthropic recently shared insights on how their chatbots, ChatGPT and Claude, are being used worldwide. Our key takeaway? A growing personal side to AI usage.

What we’re seeing:

  • OpenAI analyzed 1.5 million ChatGPT conversations over nearly three years and found that over 70% are personal and non-work-related, up from 53% last year.
  • OpenAI’s ChatGPT adoption is rising fastest in low-income countries, where usage is more than four times higher than in the wealthiest nations.
  • Anthropic’s Claude is most popular in high-income countries, where people use it mainly for work and learning.

The bigger picture:

AI chatbots are no longer just workplace tools. They have become personal assistants used daily around the globe. Growth is especially strong in emerging markets. These tools now offer a universal aid for both life and work challenges.

What it means for communicators:

Most chatbot use is personal, so communicators need to adapt. Audiences expect quick, AI-enhanced answers in everyday life. Success depends on working with AI to improve productivity while carefully verifying facts. Keeping a human touch remains essential.

But don’t forget:

We’re still in the wild west of this technology. With little regulation, chatbots are fueling serious harms, from coaching kids toward suicide to triggering “AI psychosis,” where users develop paranoia, delusions, and other psychotic symptoms tied to emotional dependence on AI.

CEO’s Hat Swipe: Epic Fail, Instant Roast

At this year’s U.S. Open, Polish tennis star Kamil Majchrzak tried to gift a signed cap to a young fan, only for Piotr Szczerek, a Polish CEO with zero chill, to snatch it and slip it into his partner’s bag. The video went viral, the kid was left speechless, and the internet served Szczerek a full roast. He apologized eventually, but not before his company took a major brand hit. Majchrzak saved the day by personally replacing the cap to its original recipient.

The bigger picture:

  • In 2025, even CEOs can’t hide from smartphones (let’s not forget Coldplaygate).
  • Everyone’s watching – one dumb move caught on camera and your brand is in flames.
  • Leaders aren’t just businesspeople; they’re public characters who should show real empathy and smarts or face the consequences. (Otherwise known as just being a good person.)

What it means for communicators:

As company brands merge with personal brands in the era of social media CEOs, your CEO “goof” can be more costly than just a bad media cycle. Coach your CEO before it's an emergency, act quickly when something goes wrong and remember when in doubt you’re on the record (and on camera).

Gen Alpha Collects Gremlins by Day, Slays Demons by Night

Two wildly different icons are shaping Gen Alpha’s culture right now. Labubu, the creepy-cute collectible turned fashion statement, has moved from toy shelf to couture, showing up in streetwear drops and Balenciaga collabs (we still think Beanie Babies are better). K-Pop Demon Hunters, Netflix’s record-breaking animated musical, has fans hooked on a fictional girl group that fights monsters between rehearsals.

What we’re seeing:

  • Labubu is about scarcity and flex culture. Each figure signals taste, coolness, and access (plus, your ability to convince your parents to spend the money).
  • KPop Demon Hunters is about immersion and inclusive participation. Fans don’t just watch the movie. They join the fandom, learn the choreography, and treat Huntr/X like a real band.

The bigger picture:

For Gen Alpha, culture isn’t passive — it's participatory. They want something to hold (Labubu) or a world to live in (Demon Hunters). Both provide ownership and community in different forms. Scarcity drives one, spectacle drives the other, but the throughline is the same: content should drive participation.

What it means for communicators:

Your next big win won’t just be passively watched. It will be claimed, performed, and worn. (Side note: we had an internal battle on if Labubus were still hot or “so mid.” Where does your household stand on the issue?)

Visuals Over Verbiage: The Gen Z Way

Gen Z is officially in the building, and they're not here for your 50-slide deck or novels disguised as emails.

What’s changing:

Gen Z is now one-fifth of the workforce and the most visual generation to date, according to a new report by Canva. They’re wired for visuals (think pictures, clips, and bold design).

For communicators:

  • Keep messages short and clear.
  • Make presentations tell a compelling story, not a boring bedtime tale.
  • Design isn’t optional, it’s how you get attention, and keep it.
  • Nail the visuals, and your comms stay sharp, efficient, and engaging.
Apple’s Big Launch, Heat’s Bigger Callout

Last week, right before Apple showed off its shiny new iPhone, our client Heat Initiative stole the spotlight with a 59x69 foot banner outside Apple headquarters, demanding the company answer for child sexual abuse material still circulating on iCloud and marking a new era of direct action in the tech accountability space.

The protest spotlighted Apple’s 2021 reversal to abandon a feature that would have detected known abuse images. That decision is now at the heart of a $1.2 billion class action lawsuit brought by survivors. Coverage hit everywhere, from the Wall Street Journal to Mashable to live TV.

 

Song of the Moment

Life’s been chaotic. Remember to breathe, step outside, and be present.

Our song right now: Peaceful Place by Leon Bridges.

Until Next Time

Remember: Keep the main thing the main thing. We’re here if you need us.

—Bryson Gillette